Programme

Chair:

Tord Høivik (Prof.), Oslo University College, Oslo, Norway:
Indicators without customers. A study of the Norwegian library community. Abstract

Asiye Kakirman Yildiz (Ph.D.), Information and Records Management Department, Marmara University, Istanbul, Turkey:
Evidence-based library management as a new concept for decision makers: a case study in Turkey. Abstract

Kate Zoellner (M.Sci, Maureen and Mike Mansfield Library, The University of Montana, USA:
Connecting the Data Dots: Discover and Create a Picture of Your Library. Abstract

Jasmin Hügi & René Schneider (Prof.), the Business School of Geneva, Switzerland:
Usefulness evaluation of digital libraries. Abstract

Chair:  Päivi Kytömäki

Sabine Graumann, TNS Business Intelligence, Munich, Germany:
3 Case studies about efficiency, impact and outcome measurement. Evaluating the economic impact of scientific libraries in monetary terms & in measuring its customer satisfaction over time. Case study applying the "contingent valuation" method and one of the world’s leading measures of customer satisfaction and service quality management. Abstract

Landøy, Ane (Cand. philol), University of Bergen Library, Norway:
A system of national indicators for academic libraries in Norway - tools for evaluation? Abstract

Danesh, Farshid, Ferdowsi University of  Mashhad. Mashhad, Iran, Mardaninejad, Ali, Islamic Azad University. Mobarakeh baranch. Mobarakeh. Iran  &  Farhadi, Ida, Medical  University of  Esfahan. Esfahan. Iran:
Analyzing the marketing status of the superior central libraries' websites in Iranian University of Medical Sciences. Abstract

Pouneh Mehrtash (MLIS), Iranian Research Institute for Information Science and Technology, Iran & Omid Fatemi (Ph.D.), University of Tehran, Iran:
Quantitative Efficiency and Effectiveness Factors for Electronic Resource Evaluation in Academic Libraries. Abstract

Chair: Christie Koontz

Jennifer Weil Arns (Dr), School of Library and Information Science, University of South Carolina, USA:
Worth Their While: A Stronger Case for Public Library Investment Based on the Results of Recent Research and Meta-analysis. Abstract

Kim, Giyeong (Ph.D), Yonsei University, Seoul, Korea, Oh, Ji Eun (ME), Gwangjin District Public Library, Seoul, Korea & Yoon, Myung Hee (ME), The City of Paju, Gyeonggi-do, Korea:
Advocacy, not as an activity but as a state: An attempt to assess the degree of advocacy. Abstract

Jaani Lahtinen (M.Sci), Department of Geosciences and Geography, University of Helsinki, Helsinki, Finland:
Loan statistics as a tool for developing library network. Abstract

Jorge Tiago Martins, the Information School, University of Sheffield, UK & Rosa Martins (BA), New University of Lisbon, Portugal:
Portuguese School Libraries Self-Evaluation Model: an analysis of results for the ‘Reading and Literacy’ Domain. Abstract

Chair:

Miriam Lorenz, Cologne University of Applied Science:
An idea of justice: a settlement model based on usage statistics. Abstract

Martha Kyrillidou (Ph.D.), Association of Research Libraries, USA:
The use of qualitative methods for advocating and demonstrating the value of libraries: Lessons learned from the ARL Profiles. Abstract

Judith Broady-Preston (Ph.D.) Department of Information Studies, Aberystwyth University, UK:
Evaluating the social impact of libraries: methodologies, tools and techniques. Abstract

Angela Repanovici (Prof.), Transilvania University of Brasov, Romania:
Empowering your institution through creating a culture of assessment. Abstract